Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
Shipping policy
OralStride Shipping Policy
United States Shipping
We currently ship to addresses within the United States only.
We do not offer international shipping at this time.
Processing Time
Orders generally require approximately 3–5 business days for processing before shipment.
Processing includes order verification, preparation, packing, and transfer to the appropriate fulfillment or shipping provider.
Processing times are estimates and do not include weekends or public holidays.
During periods of high order volume, holidays, promotions, severe weather, inventory changes, or other circumstances outside our reasonable control, processing may take longer than usual.
Please note that processing time is separate from shipping/transit time.
Estimated Shipping Time
After an order has been processed and shipped, estimated delivery within the United States is generally:
3–8 business days
This is an estimated delivery timeframe and is not a guaranteed delivery date.
Actual delivery times may vary depending on the item, fulfillment location, destination, shipping carrier, weather conditions, carrier volume, holidays, and other circumstances outside our reasonable control.
Some products may have different processing or delivery estimates. When applicable, additional shipping information may be provided on the product page, during checkout, or in order-related communications.
Multiple Shipments
Orders containing multiple items may be fulfilled from different locations.
As a result, items from the same order may be shipped separately and may arrive on different dates.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
Separate tracking information may be provided for each shipment when available.
Tracking Information
When tracking information becomes available, it may be provided by email or through the applicable order tracking page.
Please allow time for the shipping carrier to update its tracking system after a shipping label has been created.
A tracking number or shipping label being created does not necessarily mean that the carrier has already physically received or scanned the package.
Shipping Delays
Delivery estimates are provided for convenience and are not guaranteed.
Carrier delays, severe weather, transportation disruptions, high shipping volumes, holidays, incorrect addresses, and other circumstances may cause delivery to take longer than originally estimated.
If tracking has not updated for an extended period, please contact us at info@oralstride.com so we can review the shipment.
Depending on the circumstances and available shipping information, we may contact the carrier or fulfillment provider and determine the appropriate next step.
A delayed tracking update does not automatically mean that a package is lost.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, contact us at info@oralstride.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.
To the extent permitted by applicable law, we are not responsible for delivery delays, failed deliveries, or packages returned because of an incorrect or incomplete address provided by the customer.
If an order is returned due to an incorrect or incomplete address, refused delivery, or another customer-related delivery issue, additional shipping charges may apply if reshipment is requested.
Lost, Damaged, or Missing Packages
If your tracking information indicates an unusual delay, loss, or delivery problem, please contact us at info@oralstride.com.
We may request your order number, tracking information, photographs, confirmation of the shipping address, or other information reasonably necessary to investigate the issue.
Each case will be reviewed based on the available tracking and delivery information.
Depending on the circumstances, an appropriate resolution may include contacting the shipping carrier, replacement, refund, or another reasonable solution.
Cancelling or Changing an Order
We begin processing orders as quickly as possible after they are placed.
If you need to cancel or change an order, contact us immediately at info@oralstride.com.
Submitting a cancellation or modification request does not guarantee that the order can be canceled or changed.
Once an order has entered processing, fulfillment, or shipment, we may be unable to cancel or modify it.
If the order can no longer be canceled, you may request a return after delivery in accordance with our Return & Refund Policy.
Returns
Please do not return merchandise to the address shown on the original shipping package unless specifically instructed to do so.
Returns must first be requested by contacting us at:
Approved returns will receive a Return Authorization Code, the appropriate return address, and return instructions.
Returns sent without prior authorization, without a valid Return Authorization Code, or to an unauthorized address may be refused and may not qualify for a refund.
Please review our Return & Refund Policy for complete return and refund requirements.
Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact:
Email: info@oralstride.com
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